1998. Nonviolent (empathic) communication for health care providers.
Haemophilia. 1998 Jul;4(4):335-40.
Rosenberg M, Molho P.
doi: 10.1046/j.1365-2516.1998.440335.x. PMID: 9873751
Article complet : lien
Abstract: This article presents the principles of nonviolent communication and discusses its value in the medical context, in the context of the care-giver-patient relationship and in the context of coordination between caregivers. Concrete examples are offered to illustrate this interest in a department caring for hemophilia patients. Several figures are provided to illustrate the main points of the argument: 1. the two sides of nonviolent communication (authentic expression and empathy) with the 4 components of the process: Observation, Feelings, Needs, Request. 2. Separating observations from interpretations. 3. integrate the mental (images and thoughts) and the emotional (feelings and needs). 4. illustrate empathic (perceiving the other’s feelings and needs) vs. non-empathic (judging the other, or taking the patient’s words personally) responses.
Comment: This short article is the only one of its kind published by Marshall Rosenberg in a peer-reviewed journal. It presents the fundamental points of nonviolent communication for medical personnel. The chosen example of hemophilia is followed by a discussion of other possible applications of NVC in the professional, business, family, crisis and other fields.
Perspective: This publication sets out the principles of non-violent communication and applies them to medical situations, but does not at this stage provide objective arguments demonstrating the effectiveness of the proposed process.